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Curriculum Vitae
Personal InformationQualificationsQUALIFICATION
| BOARD/ UNIVERSITY
| INSTITUTE
| YEAR OF PASSING
| MBA
| IGNOU
| IGNOU Aliganj Branch Lucknow
| Pursuing
| M.A
| Lucknow University
| Lucknow University
| 2005
| B.Sc.(Maths)
| Lucknow University
| Christian College Lucknow
| 2003
| Class XII
| UP Board
| B.S.N.V.P.G. College Lucknow
| 2000
| Class X
| UP Board
| B.S.N.V.P.G. College Lucknow
| 1998
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TrainingØ Knowledge of BSCS ( KV & RA Module). Ø Knowledge of Eposv2. Ø Knowledge of CRM. Ø Knowledge of ISISU. Ø Knowledge of IVR |
SkillsCustomer Service Executive backend operations, MIS Executive Service Provisioning |
QualitiesGood Analytical skill Creative mind Good System Knowledge Friendly User Good Personal relationship development skill |
Work ExperienceApril 2009 to till date
Placed as customer service executive with VODAFONE ESSAR-UP East Lucknow in backend Operations
Roles & Responsibilities
Ø Creating mapping of all type of new launching in epos & also changed old mapping in our software according to new changes
Ø Solving balance dispute problems & reducing balance related complaint by creating programming in our process
Ø Participating in batch activity over hole postpaid base & prepaid base according to new plans
Ø Activating all new postpaid connections like Normal, Dealer Demo, Corporate & Employee Cards
Ø Activate Test Card For Testing New Plan
Ø Deactivation of mobile connections from prepaid to postpaid by using Epos & BSCS.
Ø Participated In UAT Testing for New Plan
Ø To Collect On-Hold Cases & Made Them Solve By IT
Ø Solving Caf Error & Sim Exchange Error Which Occurred in E-Pos
Ø Maintaining Verification Data On Daily Basis
Ø Solving All Types Of Mail & Some Provisioning Cases
March 2006 to March-09
Placed as customer service officer with VODAFONE ESSAR-UP East Lucknow
Roles & Responsibilities
Ø Activating all new postpaid connections like Normal, Dealer Demo, Corporate & Employee Cards
Ø Activate Test Card For Testing New Plan
Ø Deactivation of mobile connections from prepaid to postpaid by using Epos & BSCS.
Ø Participated In UAT Testing for New Plan
Ø To Collect On-Hold Cases & Made Them Solve By IT
Ø Solving Caf Error & Sim Exchange Error Which Occurred in E-Pos
Ø Maintaining Verification Data On Daily Basis
Ø Solving All Types Of Mail & Some Provisioning Cases
April 2004 to Feb 2006.
Worked as shift supervisor for postpaid customer support back office UPE in Vodafone-UP East Lucknow on rolls of softage information technology pvt ltd.
Roles & Responsibilities
Ø Reconcilation of PRE-ACTIVATED CARDS/ADDRESS CHANGES.
Ø Operational side consists of entry of Customer Agreement Form in the ISISU(Software Of the Co.)
Ø To handle the Hard Copy of Customer Agreement Forms.
Ø Co-ordinate with various branches for postpaid Activation, Sim
Ø Exchange,& all type of roaming related problem
Ø Receiving of Mails & reverting back to branches.
Ø Migration of Pre to post.
Ø Programming In postpaid service.
Ø Maintenance of Subscriber’s data in (ISISU).
Ø Service Provisioning.
Ø Activation of Corporate Customers & CUG Customers.
Ø Providing daily Sales & activation report to related Branch Manager.
Ø Provisioning of Complains on daily basis
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Computer SkillsOperating system:
Windows 98, 2000, XP, MS-Dos.
Skills: -
MS World, MS Excel, MS-Access, FoxPro, Internet & E-Mail
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LanguagesLANGUAGES
| Read
| Speak
| Write
| English
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| Hindi
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Additional InformationAWARD AND ACHIEVEMENT:
| Ø 100% SLA of Activation ( Normal Connections & Pre to post Connections)
Ø 98à100% accuracy within TAT.
Ø Solving mails & queries related to activation within TAT.
Ø Awarded as Best Associates in Activation team in yearly R&R Award function for the period of
JULY-05 TO SEP-05
Ø 2 Times monthly award & one time weekly award
Ø Awarded as a Super Star
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Desired JobSr. Executive in Customer Service/Mis Executive |
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