See Curriculum Vitae
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Curriculum Vitae
Personal Information| Name : | Yasser | | Surname : | Badwy | | Date of birth : | 18/10/1975 | | Nationality : | Egyptian | | Country of residence : | United Arab Emirates | | City/Town of residence : | Fujairah | | Contact me by email | | Telephone 1 : | 00971505962928 | | Telephone 2 : | 00971503830270 | |
Qualifications| Result oriented and experienced Banking Professional with expertise in managing branch operations, handling team of personnel in direct supervision, controlling banking operations, ensuring compliance with policies and established practices, cash operations management, forecasting, interpreting regulations, developing customer rapport and resolving problems. Dynamic personality with track record of successfully soliciting new and deepening existing corporate clients / partners; completing projects and handling multi-task effectively. Also detailed and resourceful team leader who can promote work environment to improvise productivity, efficiency, quality and strengthening financial results, Also a trustworthy colleague capable of dealing with constant challenges and leading change. |
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Training· Attended courses for being A Certified Management Accountant.
· Preparing financial statements and balance sheet manually and by computer.
· English Language Course at the British Council.
· Participated in various training course organised by Egyptian Banking Institute which includes Swift Course; Introduction for Retail Banking and Introduction for External Banking Services.
· Communication, Presentation and People’s Management Skills.
· Advanced Selling Skills at Institute for International Research.
· Anti-Money Laundering, How to Deal with Difficult People and other courses.
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SkillsIT Skills: Customised Banking Software, MS Office, Internet & E-mail applications |
Work ExperienceUnion National Bank, United Arab Emirates
| Sept O3-Present
| Branch Manager – Kalba Branch, Shrajah (Aug 06-Present)
Senior Customer Service Officer – Fujairah Branch (Oct 05-Aug 06)
Customer Service Officer – Fujairah Branch (Jun 05-Oct 05)
Customer Service Officer – Al Ain Branch (Sept 03-May 05)
· In charge for complete operations of the branch which includes supervision of account opening, fixed deposits clearing, remittances, credit cards, standing orders and handling team of staff.
· Developing plans in line with overall branch operations; ensuring that goals and objectives are met.
· Monitoring branch operations for its smooth running, while adhering to the highest level of service quality and adherence to delivery standards.
· Preparing branch budget, analyzing variances and implementing rectifications as required.
· In charge for handling all types of retail loan procedures, guarantees as well auto-loan procedures.
· Ensuring the implementation of banks strategy; establishing and maintaining a healthy and conducive environment to motivate staff in performing their job efficiently.
· Actively involve in recruiting, interviewing, training, monitoring and motivating Phone Representatives and other staffs. Also implementing career development programs for same.
· Directing a team of outbound agents in the generation of sales leads and achievement of target.
· Providing assistance to sales department in the implementation of sales goals as well as participating in encouraging sales of financial services and other banks products/services.
· Conducting an analysis of risks; determining appropriate tools to be implemented and ensuring control in compliance to all bank policies.
· Generating statistical reports and presenting same to the senior management.
Customer Service
· Processing customer transactions and responding to product & service inquiries in a responsive, accurate and timely manner. Providing quality customer service at an excellent level.
· Building awareness among customers with special emphasis on flexibility, ease of operations, safety and security on the bank’s diversified range of products to meet client needs.
· Managing customer needs, advising investment portfolio and handling client servicing.
· Consistently meeting/exceeding monthly sales and referral goals by conducting customer sales interviews, cross-selling and up-selling banks products & services.
· Developing and participating in customer retention program by making customer retention calls regularly, both in person and/or by telephone contact.
· Ensuring that customer problems and complaints are handled professionally, effectively, maintained at a minimum level and resolved up to the highest level of customer satisfaction.
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HSBC Bank, Egypt
| Jun 98-Aug 03
| Head of Sub-branch
· Responsible for handling bank products & services such as consumer lending, current account transactions, unsecured loans, overdrafts, credit cards and personal loans.
· Holds B Signatory while handing cash, remittances and customer service duties in the sub-branch.
· Scrutinised new and renewal lending applications, discussed terms with customers and submitted credit applications to Credit Department after the assessment had been done.
· Checked the client’s accounts to determine their withdrawn amounts as per the agreement.
· Processed data to produce accurate facts, figures and reports and ensured compliance with corporate standards and procedures.
· Managed independently Cash & ATM Departments duties.
| Egyptian Workers Bank, Egypt
| Jan 98-May 98
| Collection Department Officer
· Performed effectively duties within Collection Department specially in handling recoveries against credit cards and personal loans over dues.
· Kept an updated collection system in order to have an effective follow up with customers.
· Accepted and processed loan applications, answered inquiries, troubleshoot related problems, calculated pay participation plans, wire funds, change prime rate and quote pay off .
· Followed up with delinquent customers through phone calls or sending demand letters.
· Prepared debit and OCL vouchers depending on the cycles and statement dates.
· Evaluated customer financial status before granting loans to them.
· Entered payment entries regularly into customer accounts to maintain updated software.
· Recovered and expedited outstanding payments from defaulting credit card holding customers.
· Monitored security cheques and presented on timely basis.
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Part Time Computer Instructor at Middle East Technology for Computer Services in Oct 97-Nov 00 |
Computer SkillsMS office, Internet Browsing, Typing Arabic and English in High Speed. |
LanguagesArabic : Mother Tongue Englsih : Good command. |
Additional Information· Branch Management & Customer Service Skills
| · Credit Cards & Loan Collection
| · Excellent Portfolio Management Skills
| · Forecasting-Strategic Planning-Research
| · Capability to Frame Policies-Systems-Procedures
| · Team Building & Leadership Skills
| · Conduct Market Research-Feasibility Study
| · Excellent Planning & Organizing Skills
| · Supervision-Appraisal-Training-Staff Motivation
| · Adept to Multicultural Environment
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Desired JobManagerial position and preferrable to be in an Islamic Bank. |
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