Work Experience June 07 – Till Date: Senior Manager – Working as Assistant Branch Manager of a Very Large Bank Branch in Chennai – Responsible for Branch Administration and Customer Service Achievements: (1) Increased ATM card base from about 3000 to about 7000 (2) Increased usage of E-payments (RTGS/NEFT) from nil transactions per Day to at least 10 per day (3) Encouraged the use of Internet Banking facility especially by Current A/c Customers for funds transfers.
June 04 - June 07: Manager / Senior Manager (RTGS) - Coordinated with the CBS Software Vendor to customize/Test and Implement the RTGS interface Software for CBS environment. Achievements: (1) Extended continuous support to Branches resulting in over 100 % Increase in No. of Customer related RTGS transactions (2) Ensured zero error in both outward payments and inward receipts. Sept 99 - May 04: Manager Deposits/Advances at Anna Nagar, Chennai – In charge of Retail Deposits and Structured Lending to Retail segment; canvassed deposits Achievements: (1) Immediate/timely response to customer needs resulted in NIL Customer service complaints. (2) Processed/ensured sanction of over 100 Home Loans resulting in Increase in Retail Lending portfolio by over 15 Crores and Corresponding growth in Income within a span of 6 months. Jul 95 - Sept 99: Manager, EDP, Mumbai – handled back office Data Processing – Payroll Processing, Customer Pension, Loan Processing, Asset Classifications, Balance Sheet related Applications Achievements: Periodic Program Modification/Testing to ensure Data accuracy Oct 86 – Jun 95: Worked in Harbor Branch, Chennai as In-charge of Foreign Exchange – Managed Trade Finance. Achievements: Forex business grew at about 10 – 15 % per annum steadily and the Branch retained its rank as the second most FX business oriented Branch in Chennai continuously for over 7 years Computerized the FX operations on LAN, using the FX Trade Finance software Of M/s. Lasersoft Systems Chennai. First Branch of the Bank to computerize FX Trade Finance. Oct 85- Oct 86: Joined as Probationary Officer of the Bank in Oct’ 85 and worked in different Branches in Chennai for 6 months (training) and at Dharamtolla branch, Calcutta for 6 months. | 
2005-2010
