Curriculum Website
Personal Information

Qualifications

Work Experience

Computer Skills

Languages

Additional Information

 
 
 

Curriculum Vitae

Personal Information

Name :  Praveen Kumar Yadav
Surname :  Ratan
Date of birth :  21/08/1985
Nationality :  Indian
Country of residence :  India
State of residence :  Andhra Pradesh
County of residence :  India
City/Town of residence :  Secunderabad
Telephone 1 :  9866662667

Qualifications

 

B.Sc(Comp.Sc)

 

M.N.R  Degree College ,Kukatpally

 

2006

 

10+2 Science(MPC)

 

N.S.K.K  Jr College

 

2003

 

SSC

 

Mount Carmel  High School

 

2001

Work Experience

Job Profile:

  • Handling Customer issues by providing with the proper resolutions through Voice & Correspondence.
  • Was responsible for handling potential customer relationships being a retention officer we help the customers to explore the possible alternative to get the best deal.
  • Providing quality assured services to the customers and handling critical requests of the customers pertaining to the online services.
  • At times Handling the Escalated calls of the customers and ensure quick service.
·        Bridge Program for Inductees to ensure the smooth transition from a trainee to a competent officer on floor.
  • Barging the call of the Phone Banking Officer and give necessary feedback
  • Following up the Escalations cases which are not resolved with the departments concern.
  • Worked as Quality Service Auditor.
  • Presently working as Relationship Manager For Current Accounts.

 

 

 

Computer Skills

  • Diploma in Electrical and Hardware Engineering from SISI-CMTES.
  • Knowledge of MS-Office Suite (MS Word, MS Excel & MS Power Point)

 

Languages

Hindi

English

Telegue

Additional Information

Participated in NCC & Secured Certificate 'B'&'C'

 		 
 
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