Qualifications

·        Master of Arts (MA) in Philosophy, 1996, Dhaka University, Dhaka.
·        Bachelor of Arts (BA), 1991, Dhaka University, Dhaka.
·         Higher Secondary School Certificate (H.S.C), 1987 in Science, Notre Dame College, Dhaka Board.
·        Secondary School Certificate, (S.S.C), 1985 in Science, Adamjee Cantt. College, Dhaka Board.

Training

·        A three-day training program on “Team building” conducted by Telekom Training college-Telekom Malaysia.

·        A three-day training program on “Service skills for the call center professionals” organized by OMNI Touch.

·        A one-day training program on “Communicational skills for front line people” organized by Tack Training International.

·        A one-day training program on “Customer care in action “organized by Tack Training International.

·        A two day training program on “Effective leadership & Supervisory skills” by CSDC (Chittagong skills Development company).

·        A two day workshop on “Leadership & Motivational Skills” organized by SPEED.

·        A three day workshop on breakthrough performance conducted by Mr. Leigh Farnell performance development consultants in Australia.

·        Successfully participated in the “5^th International Conference on Marketing -2005” organized by Rapport Bangladesh Ltd.held from 01-04, 2005.

Skills

·        Supervise both operational and administrative jobs for smooth operation of branch.

·        Manage and coordinate front desk and back office service and ensure good coordination between back & front office.

·        Event and fund management of the branch.

·        To ensure each complaint has to be resolved within shortage possible time with customer satisfaction through maintaining correct data base, effectively handle the complaint and coordinate with respective person or division.

·        Co ordinate with other department or divisions and ensure inventory and all kind of logistic support.

·        To ensure direct sales both pre-paid and post-paid with maintaining present SOP.

·        To develop proper plan for corporate and PCO sales.

·        To prepare daily, weekly and monthly report of complaint, regular activity, sales & time management for the management.

·        To conduct training program about the behavioral aspect to handle customer for the front line executives.

Qualities

·        Quick learner

·        Able to work under stress independently and within time frame

·        Good interpersonal and communication skills

·        Able to take well reasoned, timely and quick decision

Work Experience

Computer Skills

Excellent in Micro Soft Operating System such as MS Word, MS Excel, MS Power Point, MS Access, MS Office front page, Ms Office Powerpoint Networking and Internet browsing

Languages

Bengali: Fluent both in oral and Written as mother tongue

 English: Fluent both in oral and written.

 Hindi:   Adequate in speaking and understanding.

Additional Information

Date of Birth                 : 30-12-1969

Nationality                    : Bangladeshi

Blood Group                : O+

Martial Status               : Married

Children                       : 01 (one)

Desired Job