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Curriculum Vitae
Personal InformationQualifications10th From CBSE 12th From CBSE Pursuing B.com(P) 1st Year |
SkillsÞ Basic Desktop Publishing & M.S Office
Þ B.COM, Delhi University, Delhi
Þ HSC, CBSE - Delhi
Þ SSC, CBSE - Delhi
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Qualities I seek a role within a dynamic organization where I can better my skills to develop terms to solve business challenges and delivered exceptional services through innovative solutions Hardworking |
Work ExperienceMicrowave Communication Ltd
Team Leader (Kotak Life Insurance) (Feb 2009 Onwards)
Responsibilities:
- Audit the agents calls and give the proper feedback to improve the call quality
- Conduct weekly test to check the quality
- Drive effectiveness and efficiency through quality standards
- Coordinating with Sales Manger Regarding Leads And Business
- Prepare reports and review on weekly and monthly basis
Microwave Communication Ltd
Team Leader (Bharti Axa Life Insurance Co. Process) (Sep. 2007 – 30th Jan. 2008)
Responsibilities:
- Audit the agents calls and give the proper feedback to improve the call quality
- Conduct weekly test to check the quality
- Drive effectiveness and efficiency through quality standards
- Prepare reports and review on weekly and monthly basis
Dish TV
Asst. Team Leader (Jan 2007 – Sep 2007)
Responsibilities:
· Lead a team of 25 employees and report to the Team Leader & Process Manager.
· Prepare and generate monthly business reports and MIS for the management.
· Check All Agent Verification of Quality.
LIVEWIRE
Tele Sales Executive (July 2006 - Dec 2006)
Responsibilities:
· Making Lead of Credit Cards.
· Achieving all targets Daily Bases & Monthly Basis.
· Best Performing Agent in this Process & Achieve the Bonus Incentive.
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Computer SkillsBasic Desktop Publishing & M.S Office |
Desired JobCustomer Care Executive Team Leader |
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Diseño Página Web Online 2005-2010
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