Qualifications

Training

• PC maintenance and computer hardware certification from AISECT (All India Society of Electronics & Computer Technology), Bhopal (M.P.).
• Windows Based Network Administration from IIN (Indian Institute Of Networking).

Skills

• Ability to interface and work well within a team.
• Always-kindling desire to perform unto my potential and deliver result.
• Perseverant approach till goal is realized.
• Strict adherence to time schedules.

§         Positive Attitude, Optimistic, Enthusiastic, Honest and Disciplined.

Work Experience

• Worked as Team Leader in Transitive info com (Dealer of Reliance Info Com.) at Lucknow for 1 Year.

Work Profile:

·         To manage a team of 7 Executive, Complaints and the Sales of

              Reliance Mobile and Official Computer work.                                           

• Worked as a Customer Care Executive in Hutchisson Essar Max Private Limited since May 2006 to May 2007.

Work Profile:

·         To understand and Handle subscribers queries and work on         

                             CRM (Customer Relationship Management).

•  Working as a Customer Support-Projects Team Executive in Vodafone Essar Digilink Ltd. since May 2007.

Work Profile:

·         To provide support for the software CRM (Customer Relationship

Management), which includes LAN based CRM, WEB based CRM and WAP based CRM. for Hutch UP East

·         To create, delete and other parts of the CRM ID management.

·         To Create and modify the LOVs (List of Values) in CRM.

·         To test various application’s performance like MY Vodafone, Master

                             Report, Actuate Reports etc…

·         Promotion of our various applications like NWSS, SSK and NIVR to increase revenue of company. 

·         To provide support Customer care National IVR.

·         Also rolled out the KIOSK machine for the prepaid and postpaid

                             customers and give support to all sites in UP East for the problems

                             occurring in the KIOSK operations.

Computer Skills

• Operating System: Windows 9x/ 2K/ NT/ XP/ ME, LINUX, MS-DOS.
• Languages Known: C, C++, Visual Basic 6.0, and Core Java.
• Web Designing: HTML, Front-Page.
• Database Language: Oracle-8i.

Languages

Hindi

English 

Additional Information