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Curriculum Vitae

Personal Information

Name :  Pramod
Surname :  Kandpal
Date of birth :  09/03/1985
Nationality :  Indian
Country of residence :  India
State of residence :  Uttarakhand
County of residence :  India
City/Town of residence :  Lalkuan
Telephone 1 :  9719-301302

Qualifications

PRAMOD KANDPAL
Mobile: 09719301302
 E-Mail: pramod.kandpal@allieddigital.net

Seeking career opportunities in IT Hardware / Telecom / Technical Staff / Support in Telecom / ISP Sector with a growth oriented organisation.
     
AN OVERVIEW
q  An astute professional with over  2 years of experience in Technical Support, Installation & Troubleshooting and  Operations & Maintenance
q  Currently associated with Allied Digital Services as Customer Support Engineer handling clients such as Mahindra and Mahindra Ltd.
q  Excellent troubleshooting skills in complex Software and Hardware/Networking problems.
q  Well versed in Installing and configuring the peripherals, Components and Drivers as well as Network processing, Centralized and Distributive Network Connection.
q  An effective communicator with exceptional analytical, technical and negotiation skills with the ability to relate to people at any level of business and management.
CORE COMPETENCIES
Since Mar’10 working with Allied Digital Services, Delhi as Customer Support Engineer
Nov’08-Feb’10 worked with   Hiltron Calc Computer Institute (Government Organization) Haldwani as Technical Support Executive
Accountabilities:
Technical Support
q  Planning solutions and executing them when faced blockage in the network.
q  Extending high-end technical support at sites and ensuring high customer satisfaction levels through promptly addressing client’s problems.
q  Providing all support to the BSS site during periodic maintenance & faults / alarms and rendering the technical support.
Operations & Maintenance                                          
q  Handling the installation & commissioning processes at various sites.
q  Coordinating with Field Engineers for obtaining site status reports for updates on project progress.
q  Undertaking tests & inspections for ensuring operational effectiveness of equipment.
IT SKILLS
Programming Languages                                          : C, C++, Visual Basic, HTML and Java Script.
Office Automation/Graphics Tools                        : M.S. Office, Photoshop, Internet.
Others                                                                            : Database Management with M.S. Access, PageMaker.
                                                         
ACADEMIC CREDENTIALS
q  Pursuing MCA from Sikkim Manipal University (Distance Education).
q  Post Graduate Diploma in Computer Application (PGDCA) from Kumaun University, Nainital in 2006 Secured 67%.
q  B.A. from K.U.University, Nainital (Uttarakhand) in 2005.
q  XII from Uttarakhand Board of Education, Ramnagar in 2002.
q  X from Uttar Pradesh Board of Education, Ramnagar in 2000.
CERTIFICATIONS
q  Certified course in Advance Hardware & Networking Professional from IIHT (Indian Institute of Hardware Technology)” in 2008 with grade “A”.
q  Certified as MCSA (Microsoft Certified System Administrator) in Windows Server 2003.
q  Awarded MCTS (Microsoft
 		 
 
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