|
|
 |
|
 |
| |
Curriculum Vitae
Personal InformationQualificationsGraduation: Delhi University’s kirori mal college,B.A {Hons}History {2001}
Senior Secondary: Mayur School, Ajmer. (1997-98)
Secondary: Rajasthan Board,Jaipur.(1995-96)
|
TrainingProfessional: One year specialization course in front office management from Days Inn.Jaipur (2002-03). Completed industrial training for six months from Taj Jai Mahal Palace,Jaipur
|
SkillsTo have a career in the field of Customer Management Services and seeking for middle managerial assignment which strongly emphasizes on theoretical as well as practical skill. With a progressive customer service industry |
Qualities*Good people manager skills,incline to work with diverse team,willing to innovateand improve. A qualified person with brief experience in Customer Service across BPO Industry. Proven expertise in executing a wide gamut of customer relation Functions with an aim to extend high-standard services to customers. A keen communicator with strong relationship management, analytical abilities |
Work ExperienceCyFuturestic India Pvt.Ltd OCT.2008—Working as a Sr,Quality Analysist in this jaipur based International BPO where my job requires to supervise sales audit calls and provide a regular positive feedback regarding the quality of result standard set up by client also innovating new techniques for fun at work.
Total BPO experience is of five years. My international exposer to BPO world was with I.B.M Gurgoan(Jan.2005-Sept.2008).Started as a customer care executive dealing for the various process ranging from upselling of credit card,account transfer for a major client of Citibank.Capital one. .Worked as a floor support executive for an inbound process for I.B.M India’s Outsourcing, managing day-to-day services, delivering of workload management with compliance and quality assurance with focus on K.P.I as by client and organization. This task also includes team handling, partnering with operations team, ensure specific training needs are taken care as per origination requirement. Proper coaching and feedback is given to develop their process knowledge and skills. . Generating business and sending the reports on a daily basis which involves client interaction as well and handling all sort of various queries and issues related with the members of the team. I started as a customer care executive with Reliance infostream, Mumbai (Oct.2003-Dec.2004) worked for telecom service provider as a customer care |
Additional Information* Successfully completed the basic Quality Training held under training employees on a wide range Quality tool, ranging from small process improvements to solve business problems through the application of basic quality training |
Desired JobHuman Resource Training instructor Quality analysist |
| |
 |
|
 |
Diseño Página Web Online 2005-2010
|
