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Curriculum Vitae
Personal InformationQualifications§ PGDBA in Operations management from Symbiosis Institute, Pune 2009
§ BE in Mechanical Engineering from Institution of Mechanical Engineers (India) 2003
§ Diploma in Mechanical Engineering from Government Polytechnic, Nagpur 1998
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Training§ Completed training on Frontline skills development conducted by Volvo Trucks, Area Asia at Regional Training Centre, Malaysia.
§ Successfully completed Internal QMS Auditor training conducted by LRQA, London.
§ 4 days training on warranty, VST & KPI training at VIPL, Bangalore.
§ 2 days Warranty Audit & administration training conducted by VTC, Sweden at Bangalore.
§ Specialized Training on VOSP & Dynafleet Trip Manager for better planning of service scheduling & customer awareness & tips on better performance of equipment.
§ 5 days training on Vehicle Electronic’98 & Vcads Pro at VIPL, Bangalore.
§ 5 days training on Basic Electricals at VIPL, Bangalore.
§ 5 days training on D7C Engine Overhaul at VIPL, Bangalore.
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SkillsTechnically competent mechanical engineer with professional value addition of over 10 years in product planning, managing repair / maintenance services of vehicles /engines with renowned multinational companies. Core competencies in service planning, scheduling and performing cost effective repair/maintenance services to ensure customers’ continued patronage. Demonstrated professional strengths in proactively resolving customers’ complaints to propagate company’s customer centric image. Consistent performer having ability to display superior performances under high pressure work environment. Strong analytical and troubleshooting skills. Proven team leader, trainer and motivator with ability to integrate team efforts to maximize operational productivity. Excellent communication skills. Key strength areas include:
Workshop Management Technical Complaints Resolution Product Planning
Customer Support Management New Product Launch/ Feedback Repair/Maintenance
Strong Interpersonal Skills Training & Development Production Planning
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Work ExperienceHino Motors, Saud Bahwan Automotive LLC, Muscat, Oman Jan 2009- Present
§ Technical product failure analysis related to quality, safety & repetitive in nature for further product improvements as well as for warranty decisions.
§ Arranging product improvement related campaigns/activities and systematically gathering feedback to initiate developmental activities.
§ Conducting QFD exercise, using cross functional approach, for new potential product segments / existing product improvement opportunities.
§ Benchmark with global commercial vehicles and do comparative analysis of competitors’ offerings for product positioning.
§ Gathering competitor’s product information for better analysis in term for product planning & development.
§ Resolving customer complaints within minimum turnaround time to total customer satisfaction.
§ Disseminating Technical inputs, service campaigns across to all team members.
§ Identifying key/corporate customers and providing proactive services to retain their continued patronage & marketing service packages / offers.
§ Interfacing with customers & gathering product related concerns & analyzing for better option to customers.
Volvo India Private Limited Feb 2002 – Jan 2009
Senior Engineer - Nagpur
§ Managed workshop operations with monitoring revenue against the target for the workshop monthly basis. Measured the key performance indicators for taking appropriate action in case of deviations.
§ Interfaced with customers and resolving their technical /servicing related queries. Tracking servicing schedule of entire vehicle population in the region using proprietary software and reminding customers for observance thereof.
§ Mapped customer satisfaction index and driving initiatives to insulate customers from competitive forces to scale high rating on customer satisfaction.
§ Arranged product developments related campaigns/activities and systematically gathering feedback to initiate developmental activities.
§ Evolved quick technical solutions & contributed significantly in improving routine repairs procedures.
§ Gathered competitor’s product information for better analysis in term for product planning & development.
§ Analyzed customer related data within product development by conducting regular surveys.
§ Marketed parts agreement to customers for better parts penetration as well as customer satisfaction.
§ Supervised repair and maintenance of Volvo heavy commercial trucks & buses through a team of trained technicians/supervisors. Conducted fault diagnosis and advised customers on repair estimates.
§ Improved team competencies by arranging training sessions periodically. Ensured maintenance of Volvo worldwide quality standards in repairs/ servicing.
§ Monitoring various failures with proper failure analysis and warranty/goodwill administration with the budget. Special approval on critical failure based on commercial aspects.
Technician Service – Maharashtra
§ Supervised general servicing, mechanical overhaul and repair of Volvo trucks/buses.
§ Performed scheduled maintenance service, such as oil changes lubrication and tune ups as per service checkpoints.
§ Adjusted, repaired or replaced parts and components of driveline automotive systems, fuel system, brakes, steering and suspension, emission control and exhaust, cooling and climate control, electrical and electronic systems.
§ Carried out software programming in the various electronic control units during diagnosis of faults with computerized diagnostic.
§ Inspected trucks & buses in operations, road test vehicles, and test automotive system and components using computerized diagnostic and other testing devices to diagnose and isolate faults.
§ Managed tippers site for overall maintenance the fleet trucks to achieve 90% uptime.
§ Attended callout for breakdown service.
Mahindra & Mahindra Ltd, Nagpur Sep 1998 - Jan 2002
Working Supervisor
§ Successfully handled engine testing & assembly production line for tractors in term of target achievement.
§ Analyzed engine’s faults identified during engine testing for further corrective action to reduce rework.
§ Co-ordinated between Engine parts supply and tractor assembly department in term of production planning.
§ Identified & rectified core area of improvement in engine testing & assembly. Implemented new quality check points during engine assembly.
§ Coordinated Kaizen related to production, assembly layout and tools for improving quality of product & unnecessary time waste.
§ Implemented new machine line for cylinder head assembly – Increased man productivity by 33 %.
§ Coordinated Hamla Project as a Marketing activity from engine department.
§ Observed ISO procedures and processes in work performance. Attended several internal audits, internal seminars, Organized group discussions and facilitated development of new process tools.
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